Bundling customer data

Customer information and data are stored in different systems. In a CRM system. In a customer contact system. In an invoicing package. Eclipse bundles customer data using a Canonical Data Model (CDM). With it, we structure and validate all available customer data. And we can enrich data, if necessary.

Once all customer data is clearly arranged, we determine where in the organization which data is needed. For example, an application that sends out e-mails needs different customer data than an employee working at the customer contact center. Via the CDM, we ensure that data reaches the correct place quickly and safely. Right where it’s needed.

Smarter with customer data via our CDM

  • Collect data from different applications
  • Clearly bundle data in our CDM
  • Convert data into one fixed format (e.g. json or xml)
  • Verify and enrich data
  • Securely distribute data to applications

Eclipse. Smart use of communication technology

Would you like to know more about the technology behind our communication solutions?

Take a deep dive and see how we help organizations. Prefer a meeting with one of our consultants or technical managers?

Eclipse. Smart use of technology

At Eclipse we use communication technology cleverly. We are happy to explain how we can help you with new and existing technology.

The 6 advantages of Eclipse

GDPR-proof

Our working methods ensure safe storage and processing of customer data.

No major investment required

Our solutions are subject to a transparent monthly fee.

Communication the way your customer wants it

Communicating with your customer when and via which channel they prefer. Thus, omni-channel. That’s the most efficient way for your organization.

The safety and certainty of Software as a Service

Our CCM service is in the cloud (SaaS). Which means: no need for updates ever again. You have the certainty of always having the latest communication technology.

Growth in customer appreciation, loyalty, NPS and sales

Unambiguous customer communication via your customer’s preferred communication channel produces several positive results.

We are involved

Our team of specialists is always there for you. We improve your customer communication. Driven by technological developments or on request.

Take a look at the services that Eclipse can take care of for your organization.

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