Tapping into new customer channels

You’re considering developing an app. Not least because push notifications and the ‘red dot’ in the app will make the user more willing to take action. You also want to use WhatsApp as a communication channel. Where do you start? How do you set up these channels cleverly? And how can you be sure that you never lose customer data between these channels?

Eclipse specializes in facilitating and linking customer channels. WhatsApp, personal letters, user environments, and voice messages are familiar territory to us. Through our Canonical Data Model (CDM) we ensure that information from one channel, for example an app, is automatically updated in another channel, for example the user environment. This ensures one complete communication profile.

And do you want to be sure that a message has been received or read? Via Closed-Loop, we can provide insight into the actions that a customer has or has not carried out.

What channels do you want to use?

Below you will find an overview of the channels we use for our customers. What do we do with new channels? Voice speech, TikTok or video calls? No problem. We always quickly integrate all new channels. Click on a channel to read more.

The advantages of multiple customer channels

  • You are where your client is
  • Adapt to different target groups
  • Up-to-date data via our CDM
  • Web-based and cloud-based
  • Scalable and affordable

Eclipse. Smart use of communication technology

Would you like to know more about the technology behind our communication solutions?

Take a deep dive and see how we help organizations. Prefer a meeting with one of our consultants or technical managers?

Eclipse. Smart use of technology

At Eclipse we use communication technology cleverly. We are happy to explain how we can help you with new and existing technology.

The 6 advantages of Eclipse

GDPR-proof

Our working methods ensure safe storage and processing of customer data.

No major investment required

Our solutions are subject to a transparent monthly fee.

Communication the way your customer wants it

Communicating with your customer when and via which channel they prefer. Thus, omni-channel. That’s the most efficient way for your organization.

The safety and certainty of Software as a Service

Our CCM service is in the cloud (SaaS). Which means: no need for updates ever again. You have the certainty of always having the latest communication technology.

Growth in customer appreciation, loyalty, NPS and sales

Unambiguous customer communication via your customer’s preferred communication channel produces several positive results.

We are involved

Our team of specialists is always there for you. We improve your customer communication. Driven by technological developments or on request.

Take a look at the services that Eclipse can take care of for your organization.

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