Uniform communication style

An employee at the administration department sends a reminder by e-mail. The e-mail has a neat layout and the communication style is formal. “Dear Mr./Ms. … Sincerely …” At the same time, an employee at the customer contact department also sends an e-mail. The employee is new, the e-mail layout is not yet set up and the communication style is informal “Hi … Thanks …” The email also contains two spelling errors but unfortunately has already been sent without having been checked.

Different departments. Different employees. Different communication styles. But one company. A company that should have one professional and uniform appearance. By working with our templates, which get checked and approved, we ensure a uniform communication style, without errors, and with a fast turnaround time.

Master & Resource Templates

Within Master & Resource Templates, organizations can define guidelines or tight frameworks on how to communicate. Data required for this purpose is obtained via the Canonical Data Model (CDM). Eclipse provides answers to the following questions:

  • Which house style is implemented through which channels?
  • How do chat, e-mail and print differ from each other?
  • Which employee is allowed to make which adjustments?
  • Whose consent is required (manager, legal, compliance)?
  • What is the course of the entire creation process?
  • Is a digital signature required?

Eclipse provides unity

  • Define house styles for all channels
  • Determine roles and authorizations
  • Faster turnaround time
  • Prevent spelling mistakes in outgoing messages
  • Develop and link default content blocks
  • Set up your own or outsource to Eclipse

Eclipse. Smart use of communication technology

Would you like to know more about the technology behind our communication solutions?

Take a deep dive and see how we help organizations. Prefer a meeting with one of our consultants or technical managers?

Eclipse. Smart use of technology

At Eclipse we use communication technology cleverly. We are happy to explain how we can help you with new and existing technology.

The 6 advantages of Eclipse


Our working methods ensure safe storage and processing of customer data.

No major investment required

Our solutions are subject to a transparent monthly fee.

Communication the way your customer wants it

Communicating with your customer when and via which channel they prefer. Thus, omni-channel. That’s the most efficient way for your organization.

The safety and certainty of Software as a Service

Our CCM service is in the cloud (SaaS). Which means: no need for updates ever again. You have the certainty of always having the latest communication technology.

Growth in customer appreciation, loyalty, NPS and sales

Unambiguous customer communication via your customer’s preferred communication channel produces several positive results.

We are involved

Our team of specialists is always there for you. We improve your customer communication. Driven by technological developments or on request.

Take a look at the services that Eclipse can take care of for your organization.

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