Working out scenarios

Suppose a customer opens an e-mail, clicks on the link in that e-mail but ultimately doesn’t log in to their account? As a result, the action expected of the customer, such as modifying a subscription, passing on data or accepting an offer, does not take place. Now what?

This is a real scenario that needs to be thought through in advance. This kind of thinking ahead is what Eclipse does for and together with organizations. We always make a list of several ‘what if’ and ‘if then’ scenarios. To do this, we use Scenario Management, the data in our Canonical Data Model (CDM), and the connection between different applications.

Scenario Management allows users to easily manage available communication channels via a user-friendly drag-and-drop editor. Operators like ‘what if’, ‘if than’, actions and triggers can be easily set up by yourself. Then again, Eclipse is always there to do it for you. Or Scenario Management can be fully outsourced.

Scenario’s in clear view

  • Clear overview of different scenarios
  • No more ‘loose ends’ with Scenario Management
  • Clear drag-and-drop editor
  • Do it yourself, do it together or outsource it to Eclipse

Eclipse. Smart use of communication technology

Would you like to know more about the technology behind our communication solutions?

Take a deep dive and see how we help organizations. Prefer a meeting with one of our consultants or technical managers?

Eclipse. Smart use of technology

At Eclipse we use communication technology cleverly. We are happy to explain how we can help you with new and existing technology.

The 6 advantages of Eclipse


Our working methods ensure safe storage and processing of customer data.

No major investment required

Our solutions are subject to a transparent monthly fee.

Communication the way your customer wants it

Communicating with your customer when and via which channel they prefer. Thus, omni-channel. That’s the most efficient way for your organization.

The safety and certainty of Software as a Service

Our CCM service is in the cloud (SaaS). Which means: no need for updates ever again. You have the certainty of always having the latest communication technology.

Growth in customer appreciation, loyalty, NPS and sales

Unambiguous customer communication via your customer’s preferred communication channel produces several positive results.

We are involved

Our team of specialists is always there for you. We improve your customer communication. Driven by technological developments or on request.

Take a look at the services that Eclipse can take care of for your organization.

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