{"id":601,"date":"2023-12-11T14:15:51","date_gmt":"2023-12-11T14:15:51","guid":{"rendered":"https:\/\/eclipsegroup.nl\/?post_type=insights&#038;p=601"},"modified":"2026-08-14T12:14:22","modified_gmt":"2026-08-14T10:14:22","slug":"keeping-customer-interactions-on-the-cutting-edge","status":"publish","type":"insights","link":"https:\/\/www.eclipsegroup.nl\/nl\/insights\/keeping-customer-interactions-on-the-cutting-edge\/","title":{"rendered":"Klantinteracties op het scherpst van de snede"},"content":{"rendered":"<p>Onderzoek naar de CCMaaS-oplossing van Eclipse en de voordelen van Customer Experience Management in de cloud<br \/>\n<em>Een Whitepaper geschreven door <a href=\"https:\/\/www.aspireccs.com\/\" target=\"_blank\" rel=\"noopener\">Aspire CCS<\/a><\/em><\/p>\n<p>In 2024 verwachten Europese bedrijven een aanzienlijke groei in de digitale acceptatie door consumenten. Daarbij ligt de focus op het stimuleren van loyaliteit en het garanderen van klanttevredenheid door superieure elektronische klantinteracties die naadloos met elkaar verbonden zijn via elk touch point.<br \/>\nOm te voldoen aan de vraag van de consument naar voortdurend gepersonaliseerde en relevante interactie via de door hen gekozen kanalen, moeten deze organisaties een communicatieoplossing selecteren die hen zal helpen een snel evoluerende markt voor te blijven.<br \/>\nIn deze whitepaper bekijken we hoe hosted managed services in de cloud (zoals de CCM-as-a-service-oplossing van Eclipse) bedrijven toegang kunnen geven tot innovatieve klantcommunicatiemogelijkheden met daarbij een grotere flexibiliteit en tegelijkertijd de mogelijkheid om kosten te besparen.<\/p>\n<p>In de whitepaper wordt onder andere ingegaan op:<\/p>\n<ul>\n<li>De evolutie van Customer Communication Management (CCM) naar Customer Experience Management (CXM)<\/li>\n<li>Onderzoek van Aspire binnen Europese bedrijven naar:\n<ul>\n<li>Prioriteiten binnen (digitale) communicatie,<\/li>\n<li>De vooruitzichten voor digitale adoptie,<\/li>\n<li>Verschil in gedrag tussen generaties<\/li>\n<li>De adoptie van SaaS en cloud<\/li>\n<\/ul>\n<\/li>\n<li>De voordelen van CCM in de cloud<\/li>\n<li>Een analyse van CCM tools in het algemeen en het Eclipse CCM platform in het bijzonder<\/li>\n<li>Conslusies en aanbevelingen voor organisaties die een cloud native CCM strategie overwegenen.<\/li>\n<\/ul>\n<p>De whitepaper is in het Engels geschreven.<\/p>\n<div class=\"bg-light mt-5 p-5\">\n<h3>Download whitepaper<\/h3>\n<p>Je kun de whitepaper hier downloaden na het achterlaten van je e-mailadres.<\/p>\n<p>[wpforms id=&#8221;612&#8243;]<\/p>\n<p>Door het formulier in te vullen geef ik toestemming om relevant branchenieuws, analistenrapporten, whitepapers, casestudies en productinformatie van Eclipse te ontvangen. Eclipse zal uw gegevens nooit delen of verkopen aan derden.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><\/p>","protected":false},"featured_media":602,"template":"","class_list":["post-601","insights","type-insights","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klantinteracties op het scherpst van de snede - Eclipse Group<\/title>\n<meta name=\"description\" content=\"Download the Aspire whitepaper on Eclipse&#039;s CCMaaS solution and learn how hosted cloud services keep customer communications agile and cost-efficient.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eclipsegroup.nl\/nl\/insights\/keeping-customer-interactions-on-the-cutting-edge\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klantinteracties op het scherpst van de snede - 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