Customer Communication Management as a Service

Boost customer contact with our CCM platform

Tap into your customers’ needs with personal, relevant messages when and where your customers want them. Our Customer Communication Management platform offers everything you need to take your customer communications to the next level.

From content creation and scenario management to distribution via all communication channels. All our services are securely cloud-based (SaaS) and fully quantifiable, for any organisation looking to go the extra mile in the customer experience.

SMART USE

of customer communication technology

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Why customers choose Eclipse

Growing customer experience

“Our customers can easily reach us via their preferred channel (omnichannel communication) and all our communications are relevant and personal”

Safe and anonymous

“Our aim is to be GDPR-proof and comply with ISO standards. With the Eclipse Customer Communication Management platform, all the data we process is secure and encrypted”

Scalable and modular

"We only pay for actual use. Without any major upfront investment and with a fast implementation. Start small, learn and accelerate"

Assurance

“Eclipse guarantees the stability, reliability and continuity of our customer communication management platform, which we use to support critical processes.”

Self-service

“Developing and maintaining personalised communication requires close collaboration between departments and stakeholders with different authorizations. Thanks to the Eclipse Customer Communication Management platform, this complex process is made easy and simple”

Committed and driven

"Eclipse is really a business partner, they keep us sharp and come up with innovations independently. We benefit daily from the collaboration they have with the best technology – and business partners"